Our Policies

Return Period

We accept returns within 30 days of delivery date for all standard products. Customized products can only be returned if defective.

Return Conditions

• Product must be in original condition and unused
• All labels and tags must still be attached
• Original packaging must be present
• Proof of purchase required (receipt or order number)

Return Process

1. Contact our customer service to request a return
2. You will receive a return authorization (RMA) via email
3. Securely package the product with the RMA number
4. Ship the package to the provided address
5. Refund will be processed within 7-10 days of receipt

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product. In these cases, we will provide a prepaid shipping label.

Shipping Options

Destinations

We ship throughout Italy, Europe, and many countries worldwide. International delivery times may vary from 7 to 21 business days depending on destination.

Order Tracking

All orders include a tracking number that will be sent to you via email as soon as the package is shipped. You can monitor the shipping status in real-time.

Accepted Payment Methods

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer
• Cash on delivery (available only in Italy)

Payment Security

All payments are processed through secure, PCI DSS certified payment gateways. We do not store your credit card details on our servers. All transactions are encrypted with SSL.

Currency

All prices are displayed in Euros (€). For international orders, the amount may be converted to your local currency by your bank at the current exchange rate.

Warranty Coverage

All Verona Moda products are covered by a 2-year warranty against manufacturing defects and materials. The warranty covers stitching, closures, finishes, and overall product quality.

What is Not Covered

• Normal wear and tear and natural aging
• Damage caused by misuse or negligence
• Water or chemical damage
• Unauthorized modifications
• Accidental damage

How to Claim Warranty

1. Contact our customer service
2. Provide proof of purchase and photos of the defect
3. Our team will evaluate the case
4. If approved, you will receive instructions for repair or replacement